+33 659 167 452 Mon-Fri: 8.00am - 6.00pm

Privacy Policy

Protection of Your Personal Data
Table of Contents
Data Protection

A question about your data?

contact@agencehittheroad.com

Introduction

Hit The Road SARL (hereinafter "Hit The Road", "we", "our" or "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, share, and protect your personal information.

This policy complies with Moroccan law n°09-08 on personal data protection and the General Data Protection Regulation (GDPR).

Scope

This policy applies to all information we collect:

  • Via our website https://agencehittheroad.com

Personal Data Collected

We collect different types of personal data depending on your interactions with our services:

📋 Identification Data

  • First and last name
  • Email address
  • Phone number

🎉 Event Data

  • Type of event desired
  • Preferred date and venue
  • Number of guests
  • Approximate budget
  • Preferences and special needs

💼 Professional Data

  • Company and position
  • Industry sector
  • Billing information

🌐 Technical Data

  • IP address
  • Browser type
  • Pages visited
  • Visit duration
  • Cookies (see dedicated section)
Sensitive Data: We never collect sensitive data (origin, religion, political opinions, health).

Processing Purposes

We use your personal data for the following purposes:

🎯 Main Services

  • Processing your quote requests
  • Organizing your events
  • Customer relationship management
  • Billing and commercial follow-up
  • Customer support and assistance

📊 Service Improvement

  • Customer satisfaction analysis
  • Service improvement
  • New service development
  • Website usage statistics

📧 Communication

  • Sending newsletters (with consent)
  • Information about new services
  • Event invitations
  • Important communications

⚖️ Legal Obligations

  • Accounting obligations
  • Tax compliance
  • Response to authority requests
  • Dispute management

Data Recipients

Your personal data may be shared with:

🏢 Internal Team

  • Commercial and event team
  • Accounting and billing service
  • Management and direction
  • Technical support (limited access)

🤝 Trusted Partners

  • Technical providers (caterers, decorators, musicians)
  • Hotels and event venues
  • Transporters and logistics
  • Photographers and videographers

🔧 Technical Subcontractors

  • Web hosting (Vercel)
  • Email service (with consent)
  • Web analytics tools
  • Secure payment systems
All our partners and subcontractors are contractually required to respect the confidentiality of your data and use it only for agreed purposes.

Retention Period

We retain your personal data only for the time necessary for the purposes for which they were collected:

👥 Active Customer Data

Duration: During the commercial relationship + 3 years

Justification: Customer follow-up and legal obligations

💰 Billing Data

Duration: 10 years after the end of the accounting period

Justification: Accounting and tax obligations

🕸️ Navigation Data

Duration: Maximum 13 months

Justification: Cookies and statistical analysis

📧 Marketing Data

Duration: 3 years after last contact

Justification: Commercial communications

Automatic Deletion: Upon expiration of deadlines, your data are automatically deleted or anonymized securely.

Your Rights

In accordance with GDPR and Moroccan law, you have the following rights:

👁️ Right of Access

You can request access to personal data we hold about you

✏️ Right of Rectification

You can request correction of inaccurate or incomplete data

🗑️ Right of Erasure

You can request deletion of your data under certain conditions

⏸️ Right of Limitation

You can request limitation of processing of your data

📦 Right of Portability

You can retrieve your data in a structured and readable format

❌ Right of Opposition

You can object to processing of your data for legitimate reasons

📝 How to Exercise Your Rights?

To exercise your rights, contact us at contact@agencehittheroad.com or by mail at our address. Your request must include:

  • A copy of your ID
  • Specification of the right you wish to exercise
  • Any useful information to process your request
Response Time: We commit to responding to your request within 30 days.

Data Security

We implement appropriate technical and organizational measures to protect your personal data:

🔒 Technical Measures

  • SSL/TLS encryption for all communications
  • Secure storage with controlled access
  • Regular encrypted backups
  • Regular system updates
  • Continuous access monitoring

👥 Organizational Measures

  • Staff training on data protection
  • Need-to-know access to data
  • Enhanced password policy
  • Regular security audits
  • Incident management procedures
Data Breach: In case of a data breach likely to pose a risk to your rights, we will inform you within 72 hours.

Contact and Complaints

📧 Contact Us

For any questions regarding this privacy policy or to exercise your rights:

Data Protection

Email: contact@agencehittheroad.com

Phone: +33 659 167 452

Mail:
Résidance Aiboudi, Avenue Moulay El Hassan, Temarra, Maroc.

Last update: December 15, 2024 | Version 2.0

Questions About Protection of Your Data?

Our team is at your disposal to answer all your questions about privacy

Contact DPO General Contact